Knowledge retention: What practitioners need to know: KMWorld

Four key pillars underlying a knowledge retention strategy:

• bi-directional knowledge flow—having a top-down management push and bottom-up grass roots approach to gaining financial and moral support for KR activities;
• convenient KR mechanisms—using both codification (systems-oriented collection approaches) and personalization (people-to-people connection approaches);
• recognition and reward structure—incorporating ways to recognize and/or reward individuals for exhibiting knowledge sharing behaviors; and
• the golden gem—bringing back retirees creatively in KR roles.

via www.kmworld.com

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  Jay Liebowitz, Ph.D., is the Orkand Endowed Chair of Management and Technology in the Graduate School of Management & Technology at the University of Maryland University College e-mail [email protected].